he's working on a space company in texas. so he's a very eclectic guy, a quirky entrepreneur with a range of interests. >> jenna, i wonder what's going to be harder, a space project or making "the washington post" profitable. >> well, i don't know. i think "the washington post" needs to move much more quickly than once in the millennium, which is what that clock is doing. i talked to a number of reporters and i have friends who took the buyout at "the washington post" and students that are there and people like paul farhi. people are excited by the idea of bezos. he must figure this is not a philanthropic enterprise but how do you make customer service work and do the investigation into the walter reed hospital that took months to do. how do you combine those two? we don't really know what he's going to do. >> customer service are the key words perhaps. jenna, you have written about this as well. that customer service is the guiding philosophy of amazon, making it wonderful for users. >> right. jeff bezos has proved over and